Refund policy

Our security-tag promise

Every Sparkling Trendz piece ships with a tamper-evident security tag. It shows us that an item has not been worn, which lets us keep every piece we send out fresh and unworn.

What can be returned (US orders)

  • Items may be returned within 7 days of delivery.
  • The security tag must be attached, intact and untampered, and the item must be unworn and in its original packaging.
  • If the tag has been removed or tampered with, or the item looks worn or used, the return cannot be accepted.
  • There are no restocking fees.
  • Approved returns receive a refund to the original payment method or store credit, whichever you prefer.

Final sale items

For hygiene and fit reasons, earrings, nose pins, bangles and kadas are final sale and cannot be returned or exchanged unless they arrive damaged (see below).

International orders: all sales final

Orders shipped to any address outside the United States are final sale. They cannot be returned, exchanged or refunded, including for change of mind, size, color or fit. Please review product photos, measurements and descriptions carefully before ordering, and email sales@sparklingtrendz.com with any questions before you place your order.

  • Damaged on arrival: if an international order arrives damaged, email info@sparklingtrendz.com within 48 hours of delivery with your unboxing video and photos. Approved claims receive store credit; we do not arrange or pay for return shipping on international orders.
  • Duties, taxes and refused packages: import duties, taxes and carrier fees are the customer's responsibility. Packages refused at delivery or left unclaimed are not eligible for a refund.
  • Lost in transit: once a parcel leaves the US, delivery times depend on the carrier and your country's customs. We will help open a carrier claim for parcels with no tracking movement for 30 days, but we cannot refund customs delays.

How to start a return (US orders)

  1. Email info@sparklingtrendz.com within 7 days of delivery with your order number and the item(s) you want to return.
  2. Pack each item as you received it, with the security tag still attached, in its gift box with the white cushions, inside a padded mailer.
  3. Ship it back within 3 days of our reply and email us the tracking number. Return shipping is paid by the customer.

Once our team inspects the item, your refund or store credit is processed within 7 business days. Items that arrive broken because they were not packed as described above cannot be refunded.

Damaged in transit (US orders)

We inspect and pack every piece with care, but couriers occasionally mishandle packages. If your item arrives damaged, email info@sparklingtrendz.com within 48 hours of delivery with your unboxing video and photos of the damage. We will replace it, repair it, or issue store credit, and we will tell you how to send the damaged piece back. Replacements ship within 5 days of receiving the damaged item.

Lost, stolen or returned packages

  • Every order includes tracking. If tracking shows delivered but you have not received it, please contact USPS right away; we are not responsible for packages lost or stolen after delivery.
  • Packages returned to us because of an incorrect address, a full mailbox or an unannounced move will be held, and we will contact you to arrange reshipment.
  • Want shipping insurance? Contact us at info@sparklingtrendz.com or 631-671-4307 before your order ships.